Squarespace Template Support

Need help?

If you need help with a Squarespace template you’ve purchased from me, then you’re in the right place!

Check out the FAQs below

Before you submit a support ticket, don’t forget to check out my FAQs below the form as the answer might already be there! 👇

I will try my very best to get back to you within 2 business days!

Submit a support ticket

Tip: Upload a screenshot of the issue or record a Loom video to explain it. Visuals really help me understand exactly what’s wrong!

Client love

"Working with Kate is definitely worth it! She made me feel listened to and took the vision in my mind and made it so much better than I could ever have imagined. I've booked 2 of my dream clients within weeks of launching my new brand and website!”

Lindsey, Mardell Photo

 FAQs

  • When you purchase a template from Kurly Creative, you will get instant access to the training & resources library to help you prepare for your website build and learn all about Squarespace.

    Within 2 business days of purchase, I will send you an invitation to accept your new template. When you accept, the template will come as a new website with a 6 month free trial.

  • I use Squarespace to build all of my website templates, clients websites, as well as my own website.

  • Nope! All Kurly Creative website templates are only available for use on Squarespace. I LOVE Squarespace and believe it’s one of the easiest platforms to be able to market your offerings, manage, and maintain.

    However, I am also working on some Showit templates behind the scenes so keep your eyes peeled for those!

  • Squarespace is a website building platform and hosting company. You may have also heard of platforms such as WordPress or Wix, but my preference for designing sites is Squarespace, mainly because it is so user-friendly for my clients to manage!

    Check out the blog for more information on why I love Squarespace!

  • Nope! It's actually better for you to wait until you receive your email with an invite to access your new shiny website template (which you'll get within 2 business days after you purchase it), then follow the steps from there. And what's more, if you do it this way - you'll get 20% off your first year of hosting PLUS your first year of your domain for free! WHOOP!

  • Your Squarespace template will be transferred over to your existing Squarespace account as a brand new website. Then, you can copy and paste any existing content that you would like to keep over to your new template. Please make sure you purchase your template using the same email address that you use for your existing Squarespace account as this is the email address I will use to invite you to your new website.

    Once you've finished customizing your site and are ready to go live, you can follow the steps in the training library to transfer your domain and paid account over from your old Squarespace site to your new one.

    Please note - this design can’t be installed on an existing Squarespace site. Instead, it will be added as a new site on your existing account.

  • No, the cost of your Squarespace plan is not included in your website template price. You can check out Squarespace's hosting plans here. I always advise my clients to choose the yearly rates as it is a huge discount compared to the month to month. PLUS since you're hangin' with me, I'll give you a 20% discount on your first year of hosting!

  • How does lifetime access sound? After purchasing you'll have unlimited access to your template graphics & training videos for as long as you like - across any and all devices you own. PLUS you'll get access to all future updates too!

  • All website graphics are created in Canva. Please refer to the 'Images and Canva Graphics' section in your training video library to watch the tutorial videos showing you exactly how to do it.

  • Please go to the "Welcome & template Files" section in the training video library and look for the lesson called “Access your Canva Graphics”. Here, there will be a PDF you can download with links to all of your graphic files.

  • Because of the digital nature of these products, they cannot be returned and are nonrefundable. Please email me if you have any specific questions: hello@kurlycreative.com. I am always here to help you along the way!

  • Yup, sure thing! But it is required that you purchase a new licence for every website that you build with that design. (One purchase = One website).

  • For some people, this process takes just a few hours. For others, it can take weeks or months, so, it's hard to say!

    I recommend scheduling time to sit down and really focus on it, work through the bonus website planning workbook and follow the instructions in the order they are presented, so you can get it launched asap!

  • Yes! Squarespace is amazing for blogging and really simple. Every Squarespace site comes with a built-in Blog.

  • Yes! Squarespace offers a built in, simple e-commerce store function for your website. You can add it to any template.

  • Yes absolutely! Be sure to check out the training videos showing you exactly how to do all of this!

    Here are all the things you can customize to match your own brand and style:

    ✸ All page names

    ✸ A shop or blog page can ALWAYS be added

    ✸ All fonts

    ✸ All colors

    ✸ All graphics

    ✸ Branding

    ✸ New or different pages can be added at any time!